The fine print, in large type.
Shipping, refunds, customs, payment — written the way we talk. If your question survives this page, email we@coal.art. A human answers.
How a drop works.
The list hears first
Every new figure or object is announced to the list before anywhere else. Leave your email once, that’s it.
You back it
Some drops run on Kickstarter, some right here. Either way, you see the full price and shipping before you pay.
We make it, then ship it
Small runs, produced after a drop closes and shipped from Europe with tracking. Every drop shows its own timeline.
Nothing here sits in a warehouse, so things take months, not days. If a timeline moves, you hear it from us first — by email, honestly.
Worldwide, from Europe. If your postal service can find your door, we can reach it.
Each drop has its own timeline, and it’s on the drop’s page before you pay. Things are made in small runs after a drop closes, then shipped from Europe. The moment your parcel moves, tracking lands in your inbox.
Because nothing here sits in a warehouse. We make small runs once enough people want them, then ship. We’d rather make you wait than make you landfill.
Calculated at checkout, based on your address — not on how bold we're feeling that day. You see the full total before you pay.
Yes. A tracking link arrives by email as soon as your order ships. Refresh it obsessively; we all do.
Depends on where you live. Some countries add duties or VAT on incoming packages — that's set by your government, not by us. We can't predict it, waive it, or write “gift” on the box. (People ask. The answer is no.)
Yes — any time before your order ships. Email we@coal.art from the address you ordered with and tell us where you've moved. Once the parcel is on the road, it's between you and the courier.
Any time before it ships: full refund, no questions asked, no guilt trip. Email we@coal.art.
Email photos (of the damage, not your disappointment) to we@coal.art within 14 days of delivery and we'll replace it. If tracking declares your parcel lost, we reship or refund — your call. You won't be left hanging.
Yes: 14 days from delivery, unworn and in original condition. Email us first and we'll sort out where to send it. Return shipping is on you — unless we messed up, then it's on us.
Depends on the drop. On this site: Stripe — cards, Apple Pay, Google Pay. When a drop runs on Kickstarter, you pledge there. Either way, we never see your card details.
A four-person studio in Warsaw making collectible figures and the objects around them. Small runs, made when enough people want them.
Leave your email on the home page. The list hears about every new figure and object before anyone else. No spam, and one click to leave.
Write to we@coal.art. A founder reads it and replies in person.
No. COAL figures are collectible art objects, not toys — display them, don’t chew them. Not suitable for under 14.
Still unanswered?
A real human reads every email — the same humans who make the toys.